The package didn’t show up, the company told me to file the claim with usps but I do not have the information required to file the claim. So I’m out $100 and they won’t send a replacement or file the claim with the correct information. Don’t order from this company unless you enjoy wiping your butt with money. There’s no way possible for me to even know HOW they sent it, so filing the claim is impossible and they won’t help.
We’re really sorry to hear that your package didn’t arrive — we know how frustrating that can be.
When you contacted us, we provided the USPS tracking number and explained that a claim would need to be opened directly with USPS, as they often require information about the delivery location that only the recipient can provide. This is because the package was marked as delivered. If it were lost in transit, we are always happy to open the claim on our customers' behalf. Unfortunately, we didn’t receive any follow-up from you after that message, so we weren’t aware that you were having trouble with the claim process or needed additional information.
The shipment method (USPS) and tracking number are included in the order confirmation and shipping confirmation emails, which are typically all that’s needed to start a missing mail claim. If you’re still having trouble with the process, please feel free to reach out to us again and we’d be happy to help guide you through it.
I love love, love my cup, fell in love at first sight!
Cup was impeccable and fast shipping and great attention to details
Amazing gift for my mom’s birthday she’s into the whole kuromi theme
Excellent quality. Shipped quickly and engraving was perfect. My husband loved it!
The shipping was fast packaged so nicely ! Very easy to order . Everyrhing was done with love we love it.
Incredible customer service. J&J came through with the most gorgeous custom engraved tumbler. Responsive, fast shipping. Couldn't be happier.
Cute and fun! Love the color and personalization.
The cup was absolutely gorgeous and my friend loved it! What really impressed me was the customer service. I ordered the wrong cup by mistake. Luckily, I didn’t customize it. To get started with a they happily exchanged it for the Wright cup that I wanted originally! 10 out of five stars!!!
The receipt of my gift is a huge fan of the Nightmare Before Christmas. The wrapping paper was the perfect choice, and the gift was perfectly wrapped. Thank you guys!
My cup is beautiful, thank you and thank you for the quick responses when I reached out.
This color and engraving goes very well with each other! Came fast as well.
My step daughter loved it
LOVE it! It’s so well done. ❤️
She loved her gift!! The gold really pops! Inwill definitely order more!! Shipping was incredibly fast too. It arrived much sooner than I expected!
This cup was a winner at Christmas! All the images on the cup were great with a variety of characters. Of course Remy was the fave!
This cup was a winner at Christmas! Great images of Stitch all around.
It’s beautiful!!! My daughter absolutely loved it!!